Yes No
Do you want to visit DriveHQ English website?
Forum Index \ DriveHQ Customer Support Forum \
Read/Reply : 21965/2

 Getting setup and noticed I cannot use Chrome and forced to use IE - not only for viewing personally but website embeds as well. 60%+ of internet browsers are those other than IE. Odd thing is I can see other cams from ConnectFTP on Chrome.

Any ideas?



6/25/2017 5:06:00 PM

 I use the Foscam FI9900P - the error message I get in Chrome: 

Your browser does not support playing .avi / .mkv video files. Please use Microsoft Internet Explorer to view this camera.

6/25/2017 5:08:02 PM

 Thanks for reaching out to us, Bill. 

You are absolutely correct - standard browsers to now support .avi/.mkv files. IE is required as it will by default use the local video player such as Windows Media Player. This is completely normal, and not a limitation of DriveHQ/CameraFTP, but rather of web browsers. 

Please let us know if you have any other questions. 


DriveHQ Support

6/25/2017 5:27:39 PM

Quickly Reply

Please logon and reply, Not DriveHQ Member?

Leading Cloud Surveillance service

Leading Enterprise Cloud IT Service Since 2003