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  • SteveJames
  • (3 posts)

We have been using the  DriveHQ Emil manager to copy emails to a local Outlook pst file.

It has been reported by some users that their inbox has lost all the emails.

Is there a eason for this and is there some way of recovering these emails?


5/31/2018 10:56:04 AM

  • DriveHQSupport_
  • (457 posts)
Subject: Re:emails missing from inbox

 Hi Steve, 

There is certainly nothing in the system that would delete saved emails without being prompted to do so. Looking into your admins' sub-accounts, there is no clearly identifiable issue that shows lost emails. Please email us at support@drivehq.com with a bit more detail regarding which users are experiencing issues, and where we can look to duplicate this experience. 
 

Thank You,
DriveHQ Support
www.DriveHQ.com


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5/31/2018 11:02:59 AM

  • SteveJames
  • (3 posts)
Subject: Re:emails missing from inbox

 Tried emailing but got error

 

 

Message not delivered

There was a problem delivering your message to support@drivehq.com. See the technical details below, or try resending in a few minutes.
The response was:

550 Not logged on or invalid FROM email address.

Sent it from my DriveHQ registered address (steve@straxcapital.com)


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5/31/2018 11:27:39 AM

  • SteveJames
  • (3 posts)
Subject: Re: emails missing from inbox

User: SteveJames  -  5/31/2018 11:27:39 AM

 Tried emailing but got error

 

 

Message not delivered

There was a problem delivering your message to support@drivehq.com. See the technical details below, or try resending in a few minutes.
The response was:

550 Not logged on or invalid FROM email address.

Sent it from my DriveHQ registered address (steve@straxcapital.com)

Hi Steve, 

You will see that the error prompted reports an incorret 'from' email address, which would usually indicate an issue with how the email address is configured. If you logon to your account and visit the Webmail page (https://www.drivehq.com/msg/index.aspx#mail-maillist), you should be able to send and receive without issue (we just tested this within your account). We also just sent you an email directly, but you might want to reach out to support@drivehq.com with a different email address while we assist with troubleshooting your hosted domain since that appears to be the source of your issue. 

 

Thank You,
DriveHQ Support


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5/31/2018 11:36:06 AM

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