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Hi, I was just billed for a monthly renewal but I just checked my credit card billing and I paid for a year on July 6, 2009. Why am I being billed now instead of July?


5/10/2010 7:54:41 PM


I checked your account and noticed that you ordered a monthly 10GB subscription first; then ordered a new annual 10GB subscription after 3 months. You then canceled the 10GB annual subscription. Thus your account was signed up for the monthly 10GB subscription.

I have credited your account for 2 months service charge. So you don't need to pay for the subscription until after 2 months. When you renew for another year's subscription, you can simply order a new subscription online and cancel your current monthly 10GB subscription. ( You can do so at any time without waiting for 2 months! )

To cancel a subscription, you can logon www.drivehq.com, go to My Account, then click on Subscribe --> Current Subscription.

You can also make a new annual service payment / deposit, we can help you change your subscription to annual.

5/10/2010 9:06:32 PM

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