We were recently hit with a distributed denial of service attack (DDos).

There were a huge number of users keep connecting to DriveHQ FTP Server. This creates a huge load on our servers. Such attacks take advantages of our free service as it is hard to indentify or catch them. In order not to disrupt our other users, we have temporarily reduced the allowed max daily FTP logon times.

We probably will increase the allowed daily logon times for free service users after the attack subsides.

In the meantime, we strongly recommend to upgrade to our paid service. You will also have access to a backup FTP site only for premium users:

    proFTP.drivehq.com

Please also note DriveHQ bundles all storage related services in the same premium service package for one low price. Our premium service starts at only $2.99/month. You will also get Online Storage, Online Sharing & Remote Collaboration, Online Backup and Folder Synchronization, Web / File / Email Hosting service, etc. for no additional charge.

Thank you for your reply.  I am considering upgrading to the paid service. 

However, in the meantime, can you tell me when I will be able to log on again?

To clarify...  I have not logged onto the ftp site for over 24 hours, and I am still recieving the same error. 

I wold like to know when the "over-limit" period of time will expire?

Thanks

In your case, your DriveHQ account is still active. So you can logon www.drivehq.com, go to My Account page, then click on Subscribe to upgrade to the paid service.

Once you become a paid account, we currently don't limit the max logon. Moreover, you can also connect to

ProFTP.drivehq.com, which can be a backup FTP site (only for paid members).

Using our service for any illegal activities or inappropriate activities is strictly prohibited. Such activities include using our service for KeyLogger software (unless you provide a legitimate reason), hacking, pirating, spreading virus or porn contents, etc.

So.. to be clear...

Are you telling me that I will not be able to logon via ftp ever again... until I pay for the upgrade?

We were recently hit with a distributed denial of service attack (DDos).

There were a huge number of users keep connecting to DriveHQ FTP Server. This creates a huge load on our servers. Such attacks take advantages of our free service as it is hard to indentify or catch them. In order not to disrupt our other users, we have temporarily reduced the allowed max daily FTP logon times.

We probably will increase the allowed daily logon times for free service users after the attack subsides.

In the meantime, we strongly recommend to upgrade to our paid service. You will also have access to a backup FTP site only for premium users:

    proFTP.drivehq.com

Please also note DriveHQ bundles all storage related services in the same premium service package for one low price. Our premium service starts at only $2.99/month. You will also get Online Storage, Online Sharing & Remote Collaboration, Online Backup and Folder Synchronization, Web / File / Email Hosting service, etc. for no additional charge.

We were recently hit with a distributed denial of service attack (DDos).

There were a huge number of users keep connecting to DriveHQ FTP Server. This creates a huge load on our servers. Such attacks take advantages of our free service as it is hard to indentify or catch them. In order not to disrupt our other users, we have temporarily reduced the allowed max daily FTP logon times.

We probably will increase the allowed daily logon times for free service users after the attack subsides.

In the meantime, we strongly recommend to upgrade to our paid service. You will also have access to a backup FTP site only for premium users:

    proFTP.drivehq.com

Please also note DriveHQ bundles all storage related services in the same premium service package for one low price. Our premium service starts at only $2.99/month. You will also get Online Storage, Online Sharing & Remote Collaboration, Online Backup and Folder Synchronization, Web / File / Email Hosting service, etc. for no additional charge.

Hello, i have the same problem with my free account...the message is the same when i try to conect on my FTP....

Also...i tried to pay 2.99 for upgrade, but the credit card that i try to make the transaction it was no aproved...i dont know the reason, because i use this card for many other transaction in the world....i am from Romania.

I need to know if my account is ok, or it is blocked ....and when it is ok to acces the account again.

Sorry for my  gramatical :))

Best Regards

In your case, your DriveHQ account is still working fine, except the FTP logon has been blocked.

You can still use DriveHQ website, DriveHQ FileManager client software, DriveHQ Online Backup client software, DriveHQ Email / Web / File Hosting services and DriveHQ Email Backup service.

If you want to re-enable your FTP logon, you need to order our paid service online.

Due to a lot of fraudulent transactions, we have required verification of all billing info. Please make sure you enter the same billing info as is in your credit card statement. If it doesn't work, do not retry more than 3 times. You can:

(1) Try a different credit card and see if it works;

(2) Pay by PayPal. You can choose Pay by PayPal when you order our service. PayPal uses a different transaction system so it  might work well for you. PayPal is an eBay company, which you can trust it.

PayPal seems to accept more credit cards, and it also accepts e-checks. PayPal account is not required to Pay by PayPal.

(3) You can also scan / email your detailed credit card info and billing info to DriveHQ support, or send a fax to DriveHQ.

We were recently hit with a distributed denial of service attack (DDos).

There were a huge number of users keep connecting to DriveHQ FTP Server. This creates a huge load on our servers. Such attacks take advantages of our free service as it is hard to indentify or catch them. In order not to disrupt our other users, we have temporarily reduced the allowed max daily FTP logon times.

We probably will increase the allowed daily logon times for free service users after the attack subsides.

In the meantime, we strongly recommend to upgrade to our paid service. You will also have access to a backup FTP site only for premium users:

    proFTP.drivehq.com

Please also note DriveHQ bundles all storage related services in the same premium service package for one low price. Our premium service starts at only $2.99/month. You will also get Online Storage, Online Sharing & Remote Collaboration, Online Backup and Folder Synchronization, Web / File / Email Hosting service, etc. for no additional charge.

I'm a little bit confused with Premium Service.  It was mentioned that it includes web hosting which is good, but I cannot find whether new Domain registration is free and included in this service.

Or if I pay for new Domain and hosting service (which is 29.99/year), is that automatically translate that I am now  a Premium Service user?

Please explain to me.  Thank you.

Roger M.