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 From other postings I know there's no way via the web UI to cancel your account.

Please do so on my behalf and let me know once this is complete.

2/21/2020 5:51:41 PM

I am not sure where you got the impression, but service ordering and canceling are both self-service. You can easily order our subscription(s) online. Canceling a subscription is much easier than ordering (as you don't need to provide your credit card info).

To cancel a subscription, you just need to log on to DriveHQ.com website, go to My Account page, click Manage Subscriptions. You will see a list of Order Item IDs. Click on an order item ID to cancel it.

If you have a Group (Enterprise) Account, please make sure to log on as the Group Owner. You will need to delete your sub-users and files before canceling your subscription(s). If you have any technical issues, please send an email to DriveHQ customer support. 

2/22/2020 1:16:54 AM

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