Thank you for your message. I hope you understand that Enterprise software / service does have some initial learning curve. When you choose our service, I guess you want a service that is more than just being easy, you actually want some advanced features, right? We offer great phone and email support. So if you have any questions, please feel free to call/email us directly. I am sure once you figure it out, it will be much easier than you thought and it will save you a lot of time.
>>> I've spent over 20 hours on this site tryiing to set-up a main group and several sub groups to no avail. What Does This mean? or WTF is this? (i.e. frustration indicator at array out of bounds)
It seems you are used to a very different product / design and keep thinking that way; that must have caused the problem. Most users can figure it out easily, technical background is not even needed.
>>> Quote from Page 62 " You don’t directly create sub-groups. Instead, you create sub-group administrators."
>>> Serously? I have to use one of my users names as a Sub group? You guy's SERIOUS?
I personally supported over a thousand business customers, I have not heard any complaints on this. Note:
- The subgroup administrator is a user, you can use the account just like any other sub-user. So you don’t waste one user license.
- By default. DriveHQ offers one main account and one free sub-user license. So if you order 20 user licenses, you actually get 21 user licenses + 1 main account, essentially offering two extra user licenses for free.
- DriveHQ’s user license price is the lowest in the industry. For only $6/user/year, that’s many times lower than other service providers.
- DriveHQ’s sub-group is a so-called “management group”; a sub-group is automatically created when you create a Subgroup Administrator. The sub-group administrator can create more sub-users in his sub-group.
>>> Heres' wht a folder structure should like?
The folder structure is independent of user structure. This is designed to offer more fine-granular access control. (ACL-based access control). Please note:
- Each user on DriveHQ has his/her own “My Storage”, which is similar to “My Computer”. Each user has full access to his/her own “My Storage” folder. A user cannot see other user’s “My Storage” folder.
- To control folder access, you just need to share folders. A user (usually the group owner account) can create folders in his “My Storage”, then share folders to other users and specify a permission level.
- You can share folders to various users with different permissions; you can also share folders to sub-groups and contact groups.
- If UserA shared a folder to UserB, UserB can simply logon his/her own account, then access the shared folder from “DriveHQ Share”.
- The Group owner can allocate storage space and download bytes using the Group Admin tool. In many cases, the group owner does not allocate any storage space to sub-users. This way, sub-users can only use folders shared by the Group Owner.
>>> Group ADMIN - Super user who can create Shares, sub shares. (i.e not email names but actual share and sub share names)
>>> Shares - Actual share names with the ability to define which users can access them.
>>> Share Admin - Who can only Read/Write and assign users to his/her owned assigned share folder by the "ADMIN".
>>> Users - With permission levels to read Only, read / write / create to assigned shares,
You are thinking very differently. To share a folder on DriveHQ, just select a folder, then click on the Share button (or right click on a folder and select Share), it is that easy. Once you learned how it works, I am sure you will find it is not hard, and it is more powerful and flexible.
>>> This is basic stuff. Whay I can't do it with DriveHQ? Can someone show me the errors of my way?
Please try our file sharing feature first. You will realize that our sharing is very flexible and powerful, and it is also very similar to Window server-based folder sharing.
>>> Bottom line, Only reason I signed up with DriveHQ was because of the digram that showed the permission hierarchy.
If you have multiple departments or office locations, just create sub-group admins for them. Please note user management and folder access rights are independent. This allows more fine-granular access control. You will be able to control every folder’s access level to every user.
Lastly. The group owner’s username is usually the company name. Using the group admin tool, you can change a sub-user’s username. But you cannot change the group owner’s username, for that, which you just need to email us and we can do it for you.
Please let us know if you have any more questions.
