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 Ive tried switching both of my 2 cameras from motion detection to full time, they are "enabled" but they are no long uploading anything to my local drive. I've restarted the app, my PC, unplugged and plugged the camera back in. One camera had 11 uploads and the other 2 around initial setup. Then they just stopped. Ive tried changing the resolution and framerate but I just cant get them to save anything locally... 

Please help
Thank you


3/27/2025 7:28:19 AM

Sorry for the problem. Could you please check if your local drive has enough free space? Does the VSS software display any error (or info) message?

Please note all CameraFTP (DriveHQ) software or apps have a built-in feature for "sending event logs to support". The event logs are very useful in locating the problem. Could you please open the VSS software, click Settings -> Event Logs -> Send event logs to support? We will analyze the logs within 1-2 days. In most cases, we can locate or solve the problem very quickly. In some rare cases, we might need to check the problem on your PC remotely. If so, we can use the DriveHQ Team Anywhere remote desktop software.

 


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3/27/2025 11:20:46 AM

 Thank you, I have sent the event logs.


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3/30/2025 12:25:09 PM

Thank you for sending the event log. Our engineers have located the problem. It appears to be a new issue. They have just released a new version. Please visit the software page to download the latest version of CameraFTP VSS software. Please let us know if it solves your problem.


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3/31/2025 9:24:52 AM

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