Compro Comprehensive Services - Support
Who to Contact for AssistanceCustomer Support:
If a Customer needs assistance with their products, whether it's a question or problem, call the
1-800-936-2673
The following information will be required:
- Compro System ID number.
- Customer contact name, address, and phone number for the site.
- Provide a description of your problem or question.
- Determine the call severity by using these guidelines:
| Priority 1 | = | System Down: The system is down and immediate service is required. |
| Priority 2 | = | System Degraded: The system has significantly reduced capabilities. |
| Priority 3 | = | Problem: A product does not work as expected. |
| Priority 4 | = | Information: A request for information. |
| Priority 5 | = | Scheduled Event: A planned activity or scheduled event such as a PM, system upgrade or installation. |
The Customer's call will be forwarded to one of Compro's technical staff for problem resolution.
Repair/Exchange Services:
Any time a Customer needs boards repaired or upgraded, call Compro's
Repair Administration at:
1-800-936-2673
Please have available the following information to obtain a Return Material Authorization (RMA) number:
- Customer contact name, address, and phone number where the replacement part is to be shipped. Part Number. Serial Number. Revision Level. A description of the problem experienced.
- Determine the type of support needed by the following guidelines:
1 = Assembly/Repair Update: Boards are updated and tested at the latest engineering revision level. Repair turnaround time is up to thirty (30) days.
2 = Assembly Exchange: Replacement assemblies will be shipped within five (5) days after receipt and acceptance of returned assemblies.
3 = Advanced Assembly Exchange: In emergency situations, an assembly will be shipped to the customer within twenty-four (24) hours of a customer request.
When returning parts to Compro, a RMA number must be identified with each shipment.
Logistics and Material Support:
Logistics and material support is critical to the long-term economic and operational success of all your computer products, systems and programs. Compro brings across-the-board superiority to this essential service whether your requirements include product, service, commodity, ComproDIRECT material, documentation or bid provisioning support.
Compro Real Time Computing is a supplier of Remanufactured Material support items such as CPUs, memory, controller peripherals, communication controllers, power supplies, etc.
This will be supplied in accordance with the following guidelines:
- Standard Warranty
- Electrically Functional
- Functionally equivalent to current revision level
- Documentation will be supplied
- Mechanical assemblies within standard guidelines
- Operational at present Operational System Software
- Meets all current regulation agency requirements when necessary
For sales, service, quotations or information fax your request to (321) 956-9939.
Training Courses:
Compro offers Training courses to fit all our customer's needs. If you have questions or would like to request a schedule of upcoming courses, call
321-727-2211
Our certified instructors collectively represent hundreds of man-years of experience in:
Real-Time
Unix ®
Compro and Third-Party Products
Flexibility is key to ensuring that you receive the right training package for your application. Compro provides customized classes to meet your requirements. Classes are offered in
Professional Services
Professional Services is set of post support products and services which can be customized to fit the unique requirements of the equipment user or system integrator.
Compro Engineers can assist with:
- Customized Operating Systems Custom Communications Packages Security Features Packages Diagnostic Tools Consulting Services OEM Assistance Services Application Assistance Services Custom Site Associated Services Networking Assistance Services Hardware Certifications and Upgrades
- Etc.
Call for more information at: 321-727-2211
